Welcome to the Lapa Living FAQ page. We've pulled together answers to the questions we hear most, so you can shop with confidence. Can't find what you need here? Reach out and we'll help directly.
Question 1: How long will my order take to arrive?
Answer: Here's our typical delivery timeline:
- Processing time: 1-3 business days
- Transit time: 6-12 business days
- Total estimated delivery: 7-14 business days, depending on your location
Every order ships with tracking, and you'll get an email with your tracking details as soon as it's on its way. Full details are in our Shipping Policy.
Question 2: Is shipping really free?
Answer: Yes - we offer free standard shipping on every order within the United States and Canada. Check our Shipping Policy for the full breakdown.
Question 3: Where is Lapa Living based, and where does my order ship from?
Answer: Lapa Living is a US-based online store, operated by Angkor Lion LLC. We work with a network of international fulfillment partners and warehouses, so your package's shipping origin may not match our registered business address. Right now we serve customers across the United States and Canada, with more regions planned down the road.
Question 4: What happens if my item arrives damaged or defective?
Answer: Let us know within 48 hours of delivery at support@lapaliving.com with a quick description and a photo or two. We'll review it right away and sort out a replacement or refund, per our Refund Policy.
Question 5: Can I cancel my order after placing it?
Answer: Yes, as long as it hasn't shipped yet. Once it's out the door, we can't cancel it, but you're welcome to return it after it arrives through our normal return process. Email support@lapaliving.com and we'll take care of it.
Question 6: What's your return policy?
Answer: We offer a 30-day return window. If something isn't right, reach out within 30 days of delivery and we'll walk you through the process. Items should be unused, in original condition, and returned with original packaging where possible. Full details are in our Refund Policy.
Question 7: How long does a refund take once I return something?
Answer: Once we've received and inspected your return, we process the refund right away. It typically shows up on your original payment method within 5-7 business days, depending on your bank.
Question 8: Do you guarantee your products?
Answer: Yes, every order is backed by our 30-day satisfaction guarantee. If you're not happy with your purchase, reach out within 30 days of delivery for a refund or replacement. More details in our Refund Policy.
Question 9: How do I get in touch with customer support?
Answer: Email us at support@lapaliving.com or call +1 307-263-0890. We respond within 24 business hours on working days.
Question 10: Do you ship outside the US and Canada?
Answer: Not yet - we currently serve customers in the United States and Canada with free standard shipping, and we're working on expanding further.
Question 11: Do you have a physical store I can visit?
Answer: Not at this time - Lapa Living is an online-only store, which lets us keep our prices fair and our shipping coverage wide. We aim to bring the feeling of a thoughtfully curated home store right to your screen, without the overhead of a physical location.
Question 12: Will your lighting products work with my home's electrical setup?
Answer: Yes - every lighting product we sell is built for standard US and Canadian 120V wiring and comes with a standard North American plug, so it's ready to use right out of the box. Every unit is quality-checked before shipping. For any special or built-in installations, we always recommend working with a qualified electrician.
Question 13: Can you help me pick the right piece for my space?
Answer: Of course. Email us at support@lapaliving.com with a few details about your room or what you're going for, and we'll get back to you with suggestions.
Question 14: How do I track my order?
Answer: Once your order ships, you'll get a tracking number by email. You can also check your shipment status anytime on our Track Order page.
Contact Information
Store Name: Lapa Living
Address: 30 N Gould St STE R, Sheridan, WY 82801
Email: support@lapaliving.com
Phone: +1 307-263-0890
Customer Service Hours: Monday-Friday 9:00 AM-5:00 PM (ET)
We respond within 24 business hours on working days.